Refund Policy

Last updated: August 26, 2026

Digital Products — All Sales Final

LaserBurn AI sells digital downloads and access to browser-based design tools. Paid digital products can be accessed or used immediately after purchase, so all sales are final. We do not offer refunds, returns, or exchanges on digital products.

Having a Problem With Your Order?

If you experience any of the following issues, we're happy to help:

Download link not working or expired
Corrupt or incomplete ZIP file
Missing files that were described in the product listing
Duplicate charge or billing error

Contact us at support@laserburnai.com with your order number or the email you used at checkout. We review every case individually and will work to resolve the issue, whether that means re-sending your files, providing a corrected version, or issuing a refund where appropriate.

Free Products

Free products, including Laser Profit Builder and the Beginner Bundle, require no payment and therefore no refund applies. If you have trouble accessing a free download, contact us and we'll send the files directly.

Parametric Tool Purchases

Paid tools like the Parametric Wall Art Generator produce custom files based on your input parameters. Since the files are generated in your browser and delivered immediately on purchase, these sales are also final. If you experience a technical issue preventing download, contact us.

Contact

For any order issues, email support@laserburnai.com. Please include your order number or checkout email so we can locate your purchase quickly.